Refund Policy
At Pho Dang, operated by C & C Corporation, we are committed to providing high-quality food and exceptional service. We understand that issues may arise, and we strive to ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds, exchanges, or credits may be granted.
1. General Refund Policy
Due to the nature of freshly prepared food and beverages, we do not offer refunds or returns. However, we may provide replacements, store credit, or partial refunds in specific cases outlined below.
2. Eligibility for Refunds or Replacements
We may offer a refund, credit, or replacement under the following conditions:
✔ Incorrect Order – If you receive an item different from what you ordered, please notify us within 24 hours for a resolution.
✔ Food Quality Issues – If your meal is not prepared properly or has a serious issue, please contact us immediately with details.
✔ Missing Items – If an item is missing from your order, we will replace it or provide credit for the value of the missing item.
3. Non-Refundable Items
🚫 Change of Mind – We do not offer refunds if you simply decide you no longer want your order.
🚫 Partially Consumed Orders – Refunds or credits are not available for food that has already been significantly consumed.
🚫 Delayed Pickup or Delivery – We are not responsible for delays caused by third-party delivery services or late pickups.
4. How to Request a Refund or Replacement
To submit a refund or replacement request, please contact us within 24 hours of your order with the following information:
Order number or receipt
Description of the issue
Photo evidence (if applicable)
📧 Email: info@phodang.com
📞 Phone: (408) 564-0072
All requests will be reviewed on a case-by-case basis, and resolutions will be provided at our sole discretion.
5. Processing Refunds
Refunds (if approved) will be issued to the original payment method within 3-7 business days.
Store credits or replacements will be provided as soon as possible for eligible cases.
6. Changes to This Policy
Pho Dang reserves the right to update this Refund Policy at any time. Changes will be posted on this page, and continued use of our services indicates acceptance of the updated terms.
Thank you for choosing Pho Dang – Taste of Vietnam! We appreciate your support and look forward to serving you again.